Communication
How Chat, Emails, and the Info Hub connect course participants to institution-wide messaging in FuxamLMS — and when to use each channel.
Communication in FuxamLMS is how students, teachers, and staff stay in touch around teaching and learning. Fuxam offers three complementary channels — Chat for real-time coordination, Emails for formal outbound messages to platform users, and the Info Hub for official announcements with audience targeting and read tracking. Two of these tools — Chat and the Info Hub — are Fuxam Base features that span the whole institution; the LMS section explains how they appear inside courses and how they relate to the global sidebar views documented under Fuxam Base.
Why it matters
University life runs on timely, reliable information. A room change ten minutes before class, a deadline extension, a policy update for an intake cohort, or a reminder before an exam each needs a different kind of channel. Scattering these across personal email, messaging apps, and ad hoc course posts creates gaps: students miss updates, staff cannot prove who was informed, and teachers duplicate effort. Fuxam keeps communication inside the platform — next to courses, calendars, and grades — so the right message reaches the right people through the right medium.
How this fits into Fuxam
Communication sits at the intersection of Fuxam Base (institution-wide tools) and FuxamLMS (course-scoped workspaces). Base provides the shared infrastructure; the LMS narrows that infrastructure to the courses you teach or study in.
| Channel | Institution-wide entry | Course-scoped entry | Primary handbook |
|---|---|---|---|
| Chat | Chat in the left sidebar — all conversations, including Course Channels | Chat tab inside a course — the course message thread | Chat in the LMS · Fuxam Base Chat |
| Emails | Emails in the left sidebar (your role must allow sending email) | Recipients can include course participants when composing | Emails |
| Info Hub | Info Hub in the left sidebar — full announcement feed | Announcements widgets on your Home dashboard; posts visible wherever you work in Fuxam Web | Info Hub in the LMS · Fuxam Base Info Hub |
The LMS overview describes how communication fits alongside courses, calendar and attendance, and grading. Getting around explains where sidebar items appear after sign-in.
Choosing the right channel
| You need to… | Reach for… |
|---|---|
| Coordinate quickly with everyone in a course (“Which room?”, “Can you share the slides?”) | Course Chat or the course channel in global Chat |
| Send a formal notice to named users, groups, or course participants | Emails (if your role allows you to send email through Fuxam) |
| Publish an official, findable announcement with optional read tracking | Info Hub (if your role allows you to create and edit announcements) |
| Message one colleague or student privately | Direct message in Chat |
An urgent room change might start in Chat; the official exam policy belongs in the Info Hub; a personalised reminder to enrolled students may suit email.
Key concepts
| Term | Meaning |
|---|---|
| Course channel | A chat tied to a course enrollment, grouped under Course Channels in global Chat and also reachable from the course Chat tab when Course Chat is enabled. |
| Direct message | A one-to-one conversation between two people in your institution. |
| Group channel | A named chat you create with selected members, separate from any single course. |
| Announcement | An Info Hub post with title, body, audience, priority, and optional read tracking. |
| Audience / visibility | Who can see an Info Hub post — Everyone or a Targeted Audience of roles, users, groups, and/or cohorts. |
| Course Chat toggle | A per-course setting that shows or hides the Chat tab in course navigation. See Configure course features. |
| Email sending access | Your role must allow sending email through Fuxam before the Emails sidebar item appears. |
In this section
Chat
Course chat tabs, global Chat sidebar, and how they connect to Fuxam Base Chat — including mobile.
Emails
Compose and send emails to Fuxam users, use templates, and manage drafts.
Info Hub
Read institution announcements in the LMS context and find the full authoring guide in Base.
Roles and responsibilities
| Role | Typical communication focus |
|---|---|
| Student | Read Info Hub posts in audience; participate in course Chat when enabled; receive emails sent to course participants |
| Teacher / module organizer | Use course Chat for cohort coordination; send emails to participants when permitted; monitor Info Hub for official notices affecting the course |
| Communications / admin staff | Author, target, and pin Info Hub announcements in Fuxam Base; configure who can send email through role profiles |
Permissions for creating emails and announcements are assigned through roles and permissions. Teachers enable or disable Course Chat per offering in Course Settings.
Where to start
| If you want to… | Start here |
|---|---|
| Message your class inside a course | Open a course, then Chat — or see Chat |
| See all conversations across courses | Fuxam Base Chat |
| Send a formal email to students or colleagues | Emails |
| Read official institution updates | Info Hub in the LMS or the Info Hub sidebar item |
| Chat on your phone | Start a new chat in the Fuxam mobile app |