Pin an announcement

Pin a published announcement so it appears in the dashboard pinned banner for your audience, with visual emphasis in the Info Hub feed.

Pinning highlights one published Info Hub announcement above the rest of the feed and surfaces it in an expandable pinned banner at the top of users’ Home dashboard. It is the right tool when a single message must stay visible without republishing or bumping the feed — campus closures, active incident instructions, registration deadlines, or policy changes that every affected user should see on login.

Pinning does not change who can see the post; it only changes how prominently the post appears for users already in the audience. It also does not replace priority and notifications — an Urgent pinned item combines red visual emphasis on Home with the pinned banner behaviour.

Why it matters

Feed-based communication suffers from recency bias: important posts scroll away as new ones arrive. Email and chat have the opposite problem — they interrupt but lack a single institutional source of truth. Pinning bridges that gap for one authoritative post at a time: readers see it on Home before they navigate elsewhere, can expand the full content in place, and still find the post at the top of the Info Hub feed with a Pinned badge.

Because only published posts can be pinned, pinning is explicitly a “this is live and important right now” signal — not a draft-review mechanism.

How it fits

Pinning is optional and applied after (or during) publish. It works alongside:

Feature	Relationship to pinning
Priority	Urgent pinned posts use a red banner on Home; other priorities use standard pinned styling
Audience targeting	Banner and feed pin are visible only to users in the audience
Read receipts	Expanding the pinned banner on Home marks the post as read
Search and filters	Pinned: Yes filter helps editors audit what is currently highlighted

What pinning does

Dashboard banner — The pinned announcement is shown in an expandable banner at the top of Home. Readers can expand it to read the full content without leaving the dashboard.
Visual emphasis — Pinned cards in the Info Hub feed show a pin badge. Urgent priority pinned items use a red banner on Home.
Ordering — Pinned announcements are sorted above unpinned items in the Info Hub feed.

Pinning does not change who can see the post; visibility is still controlled by audience settings.

How to pin or unpin a single announcement

Open the announcement detail page, or locate the post on the Info Hub card feed.

Choose Pin to Dashboard from the actions menu (or Unpin if already pinned).

On the create or edit form, you can also enable Pin to dashboard before saving.

From an announcement card on the main feed, use the overflow menu Pin to Dashboard / Unpin when you have permission.

Bulk pin

Bulk pin is available when exactly one published announcement is selected in a bulk-actions context (for example, on table views that support selection). The bulk menu shows Pin to Dashboard or Unpin for that single row.

Selecting multiple announcements at once does not offer a multi-pin bulk action — pin each post individually, or pin one published post via bulk selection.

Best practices

Pin one clear message at a time. Multiple competing pinned banners dilute attention. Unpin or archive superseded notices when the situation resolves.
Pair pinning with the right priority. Pinning a Low priority post is possible but may confuse readers who expect pinned content to matter; align priority with the banner’s importance.
Confirm audience before pinning. A pinned banner on Home for the wrong cohort is highly visible — review targeting first.
Unpin when the message expires. Leaving stale pins trains users to ignore the banner.
Use the Pinned filter when auditing active pins across many posts — see Search announcements.

Common pitfalls

Pitfall	What happens	How to avoid it
Pinning a Draft	Pin actions are not available for drafts	Publish first, then pin
No pin permission	Pin menu items are hidden	Ask an administrator to grant permission to pin announcements
Expecting pin to widen audience	Only existing audience sees the banner	Fix visibility separately
Selecting multiple posts for bulk pin	Multi-pin is not offered	Pin one post at a time
Forgetting to unpin after crisis ends	Outdated instructions stay on Home	Set a reminder to unpin or archive

FAQ

Can more than one announcement be pinned at once?

The documentation describes single-post pin actions and bulk pin for exactly one selected row. Plan around one primary pinned message for maximum clarity on Home.

Does pinning send a notification?

Pinning itself does not trigger notifications. Notifications are controlled by priority and the notify toggle at publish time.

Does expanding the pinned banner count as a read?

Yes. Expanding the pinned banner on Home marks the pinned post as read, the same as opening the detail page. See Read receipts and analytics.

Can I pin from the create form?

Yes. Enable Pin to dashboard before saving, provided the post is Published and you have permission to pin announcements.

View an announcement

Open the detail page and use the actions menu to pin.

Create an announcement

Pin on first publish from the create form.

Set priority and tags

Urgent priority changes pinned banner styling on Home.

Target your audience

Pinning respects audience visibility rules.

Read receipts and analytics

Banner expands count toward read metrics.