View a user
Open a user's profile in User Management, read their status and roles, and understand which detail tabs and contact data are available to you.
Every person in your institution has a dedicated profile page in User Management. The profile is the operational hub for understanding who someone is, what they can access, and how they relate to academic programs, courses, and communications. The tabs you see depend on your access rights, the user’s role profile settings, and which product areas your institution has enabled.
Why it matters
Support staff, academic administrators, and teachers all need a single place to answer questions about a person: Are they active? What role do they have? Which cohort are they in? Have they received an invitation? Is their contact data complete? The user profile consolidates answers that would otherwise require checking multiple modules. Because User Management is Base’s identity layer, the same profile surfaces data from FuxamLMS, FuxamCMS, and Apply when the relevant features are enabled.
How it fits
The profile connects identity to every major area of Fuxam:
- Overview — who they are, their roles, group memberships, contact details, and custom data fields.
- Access — scoped permissions on courses, cohorts, and study programs.
- Study Program — academic progression tied to cohorts.
- Mailing — invitation and email history; the place to resend invites.
- Applications — submissions from Apply, when enabled.
How to open a user profile
Go to OrgHub → Management → Users.
Find the user using search or filters.
Select the user’s name or row to open their profile.
You need permission to view that user, or to view users institution-wide, to open the profile.
The header shows the user’s name, photo, status, and role tags. Use the tab bar below the header to switch between sections.
Profile tabs
The following tabs can appear on a user profile in User Management. Not every tab is shown for every user or every administrator.
| Tab | What it shows | Typical requirements |
|---|---|---|
| Overview | Personal details, roles, groups, emails, phones, addresses, custom fields, invite history summary | Permission to view the user overview (always available when you can open the profile) |
| Access | Organization-wide and scoped role assignments | Permission to view user access |
| Study Program | Study plan and academic progression | Permission to view the user study plan; Study Programs and Cohorts enabled |
| Course Progress | Progress across course content blocks | Permission to view content-block user status |
| Statistics | Official reporting / statistics user data | Permission to view the user overview; Statistics Engine enabled |
| Documents | Personal and assigned documents | Permission to view user documents; Smart Documents enabled |
| Tasks | Tasks assigned to this user | Permission to view user tasks |
| Mailing | Send email and view invite / email history | Permission to view user mailing |
| Calendar | User’s appointments and events | Permission to view the user calendar; Calendar enabled |
| Attendance | Attendance records | Permission to view user attendance; Calendar enabled |
| Time Tracking | Work time records | Permission to view user time tracking; time tracking enabled for your institution |
| Grades | Academic grades | Permission to view user grades; Learning Journey enabled |
| Tuition | Tuition fees and payment records | Permission to view user tuition; tuition management enabled |
| Notes | Internal notes about the user | Permission to view user notes; FuxamCMS |
| Planning | Organizer scopes and planning settings | Permission to view user planning; Planning enabled |
| Health Insurance | Insurance compliance data | Permission to view user insurance; health-insurance integration set up and switched on |
| Applications | Application submissions | Permission to view user submissions; Application Management enabled |
What you see on Overview
The Overview tab is the richest identity surface. Expect sections for:
| Section | Contents |
|---|---|
| Basic information | Name, login email, and related identity fields |
| Roles and groups | General role and user group memberships |
| Contact details | Additional emails, phones, and addresses with types and primary flags where applicable |
| Custom data | Institution-defined custom data fields (also shown as custom columns in the Users table) |
| Invite summary | Whether an invitation is pending, used, or needs attention |
When a field is empty and the person should supply it, consider a data collection request rather than leaving gaps in the record.
Status in the header
The profile header reflects the user’s account status:
- Active — can sign in and access assigned areas.
- Inactive — cannot sign in; not counted as an active seat.
- Pending invite — an invitation was sent but the user has not yet activated their account.
Status can be changed from the header or via bulk actions on the Users table. See Deactivate a user.
These three states map to the User Management lifecycle described in the overview:
| Status | Lifecycle stage | Common administrator action |
|---|---|---|
| Pending invite | Invited, awaiting activation | Check Mailing tab; resend invite if expired |
| Active | Fully onboarded | Edit details, manage access |
| Inactive | Access suspended | Reactivate or delete per policy |
Best practices
- Start with the header. Name, status, and role tags tell you immediately whether the person can sign in and what broad access they have.
- Check Mailing for invite issues. When someone reports they never received an invitation, the Mailing tab shows send history before you resend.
- Verify contact completeness. Incomplete phones or semester addresses often explain missed notifications — see Contact details.
- Use Study Program for academic questions. Enrollment and progression live here, linked to cohorts in the CMS.
- Respect tab visibility settings. If a tab is missing, check Roles and permissions role profile settings before assuming a data problem.
Common pitfalls
| Situation | What to check |
|---|---|
| Expected tab is missing | Role profile tab visibility, product area enabled, and your view permissions |
| User shows Active but cannot access courses | Access tab for scoped roles; cohort enrollment in Study programs and cohorts |
| Pending invite but user says they registered | Mailing tab for activation status; they may have used a different email |
| Contact data looks incomplete | Overview contact sections; request missing personal or custom fields if appropriate |
FAQ
Why do I see different tabs than my colleague?
Tab visibility depends on your access rights, the viewed user’s role profile settings, and enabled product areas. Two administrators with different roles may legitimately see different tabs for the same user.
Can students see their own profile this way?
This guide describes the administrator view in OrgHub. Students interact with their own data through FuxamLMS and related student-facing areas, governed by the same underlying user record.
Where are phone numbers and postal addresses?
On the Overview tab under contact details. See Contact details for types, primary flags, and maintenance guidance.
Related pages
Edit a user
Change name, email, role, contact details, and custom fields on the Overview tab.
Contact details
Manage emails, phones, and postal addresses.
Roles and permissions
Configure role profile tab visibility.
Resend an invite
Manage invitations from the Mailing tab.
Deactivate a user
Change status from the profile header.